BUSINESS SOLUTIONS CATALOGUE

CUSTOMER SERVICE - Video Training Courses

• #CSV1 Telephone Techniques For Secretaries

RRP AUD$55.00 per person
Minimum of 5 people
Duration - 2 Hours

First Impressions - Telephone Techniques For Secretaries
Video Training Course
Individual sessions available - price on request

Have you ever phoned a business and been put off by the way the phone call was handled.  The way you and your staff handle the phone can make or break your business. 

The “First Impressions” programme is designed specifically for receptionists.  It covers the basics of good telephone manners.

You will learn things like...

• Why you must never answer the phone with the words... “Mary speaking, how can I help you.”

• Why you must answer the phone on the second or third ring.

• The exact words to say to customers to put them immediately at ease.

• How to handle the call and the exact words to say, and in what order they must be said, to make the caller want to do business with you.

• How to build and cement relationships that keep customers coming back.

• You’ll even walk away with the exact script that will work for your business every time.

This course also comes with its own 43 page participants guide.

Who should attend...  Receptionists and people who are the first “port of call” in a business.

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• #CSV2 Telephone Techniques For Business - Part 1

• #CSV3 Telephone Techniques For Business - Part 2

RRP AUD$55.00 per person per part
Minimum of 5 people

First Impressions - Telephone Techniques For Business
Video Training Course
Individual sessions available - price on request

This programme gets right down to the “nitty gritty” of what you should and should not say on the phone. 

You’ll learn the exact words you must say and in what order they should be said to make your caller more predisposed to do business with you.

You’ll also learn...

• How to skilfully handle calls to win more business.

• How to handle the price shopper.

• How to build and cement relationships so that customers keep coming back.

• How to handle the “send me a brochure” caller.

• How to convert more of your calls to sales than you ever thought possible... and much, much more.

Who should attend...  This programme is a must for owners, managers and all team members.

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• #CSV4 If You Don't Take Care Of Your Customers ... Someone Else Will - Part 1

• #CSV5 If You Don't Take Care Of Your Customers ... Someone Else Will - Part 2

RRP AUD$55.00 per person per part
Minimum of 5 people
Duration - 2 Hours

Have you ever dealt with a business where the level of customer service has been terrible?  Have you also said that “you’re not going there again!”? 

The sad part is that most business owners don’t know that their staff are sending customers away unhappy.

This programme will help your staff understand why giving your customers “Awesome Service” is so critically important to the survival of every small business.

You’ll learn...

• The biggest reason why customers don’t come back.

• The top 10 things that cheese customers off.

• Why you must consistently give service above and beyond what the customers expect.

These ideas don’t just work... they work extraordinarily well.  You’ll discover they are ideas designed to make you focus on one very important thing... your customer!!

Who should attend...  Owners, managers and all team members.

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