Telstra have announced an assistance package for small business customers in and around Yeppoon, Rockhampton, Biloela, Jambin, Goovigen, Moura, Dululu, Theodore, Westwood, Wowan and surrounding areas in the Banana Shire, who have lost services as a result of the impacts of Tropical Cyclone Marcia.
Relief packages are determined by the nature and scale of the specific event and can include the following measures:
- Free call diversion from an affected Telstra fixed phone service to another Australian fixed or mobile service of the customer’s choice, regardless of the carrier
- Customers who use the free call diversion service to divert their affected Telstra fixed phone service to their Telstra mobile service, can also make local and STD® calls from that mobile service at fixed line rates, in accordance with their selected Home Phone or Business plan (limited to one designated Telstra mobile diversion per affected Telstra fixed phone account)
- Telstra customers who have suffered severe damage to or loss of their premises may be eligible for credits to offset the costs of transferring or disconnecting their service
- Affected Telstra mobile customers who do not have a Telstra home phone can receive a one off credit to the value of $100.00 inc. GST (limited to one mobile phone per Telstra mobile account)
The above offers are applicable until network damage in the area due to the natural disaster is repaired, or while customers remain evacuated (terms and conditions apply).
Affected customers should call Telstra on 132 203 to report a fault on their services and/or to register for the assistance package offers.